Please note that for guests who want a pick-up service, please call the hotel when arrive at Kawaguchiko-station.
Pick-up service is available between 02:00PM – 08:00PM from Kawaguchiko-station.
All guests are required to inform below information to the hotel. This can be done by noting in the Special Request box upon booking.
1 ) The number and age of children. Whether they need Japanese bedding or not. (For room preparation and for making sure about extra charge)
2 ) Estimated arrival time
Guests who reserved a room with dinner must check in before 06:00 PM or dinner cannot be served and no refund provided.
Breakfast must be booked at least 2 day(s) in advance.
Children under 2 years old stay for free if using existing bedding.
Children 2-5 years old will be charged JPY 2,160 per child per night when using existing bedding.
Children 2-5 years old will be charged JPY 4,320 per child per night with extra bedding provided.
Check-in is not possible after 09:00 PM. Guests arriving outside the mentioned check-in hours are requested to provide an estimated time of arrival in the Special Request section upon booking.
When booking more than 5 rooms, different policies and additional supplements may apply.