Guests arriving after 06:00 PM are requested to contact the property directly prior to arrival.
Please note that the property including the reception is closed at 11:00pm. The door will be locked and no entry is possible, unless there is a special arrangement made.
Please inform the hotel of your food allergy, if any, in the Special Request box book upon booking.
Please note that guests with tattoos are not permitted to use facilities such as spa.
Please note that there is a free shuttle from Jr Hakuba Station. Guests wishing to use the service need to inform the hotel in advance and shall call the hotel upon arriving at the station.
Please note that the optional breakfast rate is JPY 800 per person and the order needs to be made at least 1 day before arrival.
When booking more than 5 rooms, different policies and additional supplements may apply.