Guests are required to provide an estimated check-in time to the property prior to arrival.
Please note that there are limited restaurants nearby, and guests are recommended to dine on site. Guests who wish to eat at the property must make a reservation for the meal by 12:00 PM the day before arrival. Kindly contact the property for more details.
Guests with a tattoo may not be permitted to enter public bathing areas and other public facilities.
One child under 3 years is charged JPY 2,160 per person per night when using existing beds without meal.
Guest over 4 years old are considered as adults.
Extra fee will be charged directly at the property.
The property provides free shuttle service to Jigokudani Monkey Park upon request.
Check-in is not possible after 07:30 PM. Guests arriving outside the mentioned check-in hours are requested to provide an estimated time of arrival in the Special Request section upon booking.
Guests with food allergies or preferences are advised to notify the property in advance via the Special Request box.
The property advises guests to pre-book meals before arrival.
When booking more than 5 rooms, different policies and additional supplements may apply.